About Esper

We believe in a government that moves at the speed of citizen need

Esper was founded in 2018 to make regulation & policy easier for everyone to understand. This became the foundation for Esper's Knowledge Center, bridging the gap between policy to the real world.

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GovTech 100
Our Journey

Eight years building government's knowledge layer

2018
Founded

Esper was founded to answer a simple question: why is regulation so complicated, and how do we make it simpler for people to understand?

2019
Rulemaking Platform

Launched our regulatory platform: agencies could now research, draft, and move regulations through structured approval workflows.

2021
Policy Product

While regulations govern the public, policies govern the government. We built the product to steward that process too: draft, approve, publish, collect digital acknowledgement.

2022
Publication

Closed the loop. Made it easy for governments to publish the regulations created in Esper as ADA-compliant, citizen-facing portals.

2023
GovTech 100 (3rd Year)

Recognized for the third consecutive year on the GovTech 100 list of companies defining the future of government technology.

2024
AI Launch

Launched Smart Search with AI capabilities trained on our proprietary government policy dataset, not generic models.

2026
The Government Knowledge Center

8+ years of regulatory workflows, compliance history, and real policy decisions: a system of action and a foundation for a new era of government intelligence.

What Drives Us

Built on conviction, not convention

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Built for Government

We design around how agencies actually work: complex approvals, mandatory review cycles, multi-stakeholder sign-off, zero tolerance for compliance gaps. No customization required.

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The Long View

We build for durability across administrations, not for a political moment. Our customers renew year after year because Esper's value compounds over time.

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Plain Language

Government leaders can spot a vendor from a mile away. We speak plainly, with respect for their expertise and their mission: no jargon, no hype.

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Public Service

Government can work better for everyone it serves. Every regulation we help streamline, every policy we help surface is a step toward that.

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Our Team

Meet the minds behind Helio

A small team of engineers, designers, and CX practitioners obsessed with one question what would great support feel like if every channel was instant?

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Alex Carter
Co-Founder & CEO
Ex-Zendesk, led CX automation for 7 years before starting Helio.
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Sophia Nguyen
Head of AI
Built conversational AI systems at Google before joining Helio in 2024.
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Ryan Mitchell
Lead Engineer
Shipped Stripe Support tools. Obsessed with sub-300ms ticket triage.
On the Name
"Esper" is derived from the Latin sperare: to hope, to have optimism. It's symbolic of our culture and our belief that government can work in harmony with the people it serves. Our success leaves an indelible mark on how communities thrive.
We're helping create the governments of our future.
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Trusted by state executive branches, Secretaries of State, regulatory agencies, and counties across the United States.

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