PRODUCT UPDATES

What's New at Esper


Read what new product features we've launched

New Feature: Esper's public policy software adds critical system of record feature
PRODUCT UPDATES

New Feature: Esper's public policy software adds critical system of record feature

The latest feature to Esper's public policy software allows governments to streamline collaboration on internal policy documents.

New Feature: Introducing Esper’s Smart Search – Transforming Policy Navigation with AI
PRODUCT UPDATES

New Feature: Introducing Esper’s Smart Search – Transforming Policy Navigation with AI

Esper has announced the release of Smart Search, a revolutionary tool purpose-built for government organizations to simplify how users interact with complex policy and regulation content. Unlike broad-market AI chatbots and generic search tools, Smart Search is designed specifically for the nuanced needs of the public sector.

New Feature: Smart Search for All
PRODUCT UPDATES

New Feature: Smart Search for All

Welcome to Smart Search, Esper’s AI-driven solution revolutionizing how government professionals and the public access information within policies, laws, and regulations. No more sifting through dense PDFs or navigating complex folder systems. No more phone calls to field questions from employees or the public.

New Feature: Smart Compare - See What Changed, Not Just Where
PRODUCT UPDATES

New Feature: Smart Compare - See What Changed, Not Just Where

Comparing two versions of a policy by hand isn't just slow — it's risky. A reviewer can approve something without fully understanding what changed, simply because doing the comparison properly would've taken more time than anyone had that day.

01 · E-COMMERCE & RETAIL

End-to-end rulemaking, without the chaos

Research, draft, and move regulations through every stage of approval in structured workflows that replace email chains and version chaos. Every step tracked with a full audit trail. Audit-ready from day one.

  • Multi-stage structured approval workflows
  • Returns, refunds, and exchanges
  • Address & shipping method changes
  • Goodwill credits within policy
Bug report shows CSV export fails silently on Analytics tab in Chrome 122, assigned to frontend team in progress.
02 · SaaS & TECHNOLOGY

Onboarding, billing,
and bugs — handled

Helio manages product questions, plan updates, access resets, and bugs using your docs, involving humans only when necessary.

  • Plan changes & billing questions
  • Account access & password resets
  • Bug triage into Linear or Jira
  • Feature requests routed to product
Transaction dispute for $847 unrecognized charge with device match, geolocation flagged, identity confirmed, routed to human.
03 · FINTECH & BANKING

Compliant resolutions,
zero shortcuts

Helio manages disputes, KYC, and card controls within your limits, logging decisions and escalating when unsure.

  • Plan changes & billing questions
  • Account access & password resets
  • Bug triage into Linear or Jira
  • Feature requests routed to product

See how Esper works for your agency

Our team works with speed and precision to get you live in under 8 weeks.

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