Simple, transparent
resolution-based pricing
No hidden fees, no long contracts. Pay for resolutions, not seats — and scale effortlessly as your support volume grows.
Starter
Best for small teams testing AI-powered support.
WHAT'S INCLUDED
Up to 1,000 conversations
AI-powered customer replies
Website chat widget
Basic knowledge training
Email support
Standard response speed
Growth
For growing businesses handling daily customer requests.
WHAT'S INCLUDED
Up to 5,000 conversations
Advanced AI responses
Human handoff to live agents
Smart inbox for your team
Custom knowledge base
Conversation analytics
Priority support
Scale
Built for high-volume support teams and SaaS companies.
WHAT'S INCLUDED
Up to 20,000 conversations
Unlimited AI assistants
Multi-agent collaboration
Custom AI tone & behavior
Advanced analytics & reports
API access
SLA-backed priority support
Starter
Best for small teams testing AI-powered support.
WHAT'S INCLUDED
Up to 1,000 conversations
AI-powered customer replies
Website chat widget
Basic knowledge training
Email support
Standard response speed
Growth
For growing businesses handling daily customer requests.
WHAT'S INCLUDED
Up to 5,000 conversations
Advanced AI responses
Human handoff to live agents
Smart inbox for your team
Custom knowledge base
Conversation analytics
Priority support
Scale
Built for high-volume support teams and SaaS companies.
WHAT'S INCLUDED
Up to 20,000 conversations
Unlimited AI assistants
Multi-agent collaboration
Custom AI tone & behavior
Advanced analytics & reports
API access
SLA-backed priority support
Everything you get,
side by side
- FeaturesStarterGrowthMOST POPULARScaleEnterprise
- USAGE & VOLUME
- Monthly resolutions1,0005,00020,000Unlimited
- Channels1 channel3 channelsUnlimitedUnlimited
- Knowledge sourcesBasicCustomUnlimitedUnlimited
- INTELLIGENCE
- AI reasoning traces
- Custom AI tone & behavior
- Multi-agent collaboration
- Dedicated AI training
- OPERATIONS
- Human handoff
- Conversation analytics
- API access
- Custom integrations
- SUPPORT & SECURITY
- Support levelEmailPrioritySLA-backedDedicated mgr
- Security & complianceSOC 2SOC 2 + custom
- On-prem deployment
Frequently Asked Questions
Esper’s Regulation & Code Management module is a platform that moves rulemaking and regulatory drafting out of disconnected tools (spreadsheets, emails, shared drives) and into a unified, auditable workflow. It supports collaborative drafting, version control, automated publishing, compliance deadlines, and AI-powered search across your regulations. Esper
Esper is primarily targeted at government agencies (state, local, regulatory bodies) that must manage, publish, and enforce rules, codes, or regulations. It helps modernize the regulatory process in a transparent, auditable fashion.
Some of the core features include:
- Collaborative drafting with versioning and redlines
- Workflow and approval routing (assign owners, set deadlines, send reminders)
- Automated publishing in appropriate formats
- AI-enabled search to quickly find portions of regulations with citation support
- Task management and visibility into bottlenecks
Esper maintains all drafts, redlines, and versions within a single system. That ensures every change is tracked, auditable, and tied to the appropriate approval steps, so stakeholders can always see “who changed what when.”
Every rulemaking task (e.g. drafting, review, public comment, approval) is assigned an owner and due date. The system sends reminders, tracks overdue items, and makes bottlenecks visible so leadership can intervene.
