Built for the queues
that never stop moving
Helio resolves the high-volume, policy-driven tickets that drain your team — across e-commerce, SaaS, fintech, travel, and beyond. Pick your industry to see exactly how it works.
Fix order issues before customers ask again
Helio manages the entire order lifecycle—from tracking and returns to refunds and address updates—directly within Shopify, BigCommerce, or your OMS.
- WISMO & live order tracking
- Returns, refunds, and exchanges
- Address & shipping method changes
- Goodwill credits within policy
Onboarding, billing,
and bugs — handled
Helio manages product questions, plan updates, access resets, and bugs using your docs, involving humans only when necessary.
- Plan changes & billing questions
- Account access & password resets
- Bug triage into Linear or Jira
- Feature requests routed to product
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Compliant resolutions,
zero shortcuts
Helio manages disputes, KYC, and card controls within your limits, logging decisions and escalating when unsure.
- Plan changes & billing questions
- Account access & password resets
- Bug triage into Linear or Jira
- Feature requests routed to product
More industries Helio
resolves every day
Wherever support volume meets policy, Helio is built to resolve it end to end.
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Bookings, cancellations, and itinerary changes across every time zone.
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Buyer and seller mediation, payouts, and trust & safety triage at scale.
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Claims status, coverage questions, and appointment changes — compliantly.
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Service interruptions, billing, plan changes, and device troubleshooting at scale.
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Enrollment, payments, account access, and course questions for learners and parents.
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Tracking, delivery exceptions, address changes, and claims for damaged shipments.
Frequently Asked Questions
Esper’s Regulation & Code Management module is a platform that moves rulemaking and regulatory drafting out of disconnected tools (spreadsheets, emails, shared drives) and into a unified, auditable workflow. It supports collaborative drafting, version control, automated publishing, compliance deadlines, and AI-powered search across your regulations. Esper
Esper is primarily targeted at government agencies (state, local, regulatory bodies) that must manage, publish, and enforce rules, codes, or regulations. It helps modernize the regulatory process in a transparent, auditable fashion.
Some of the core features include:
- Collaborative drafting with versioning and redlines
- Workflow and approval routing (assign owners, set deadlines, send reminders)
- Automated publishing in appropriate formats
- AI-enabled search to quickly find portions of regulations with citation support
- Task management and visibility into bottlenecks
Esper maintains all drafts, redlines, and versions within a single system. That ensures every change is tracked, auditable, and tied to the appropriate approval steps, so stakeholders can always see “who changed what when.”
Every rulemaking task (e.g. drafting, review, public comment, approval) is assigned an owner and due date. The system sends reminders, tracks overdue items, and makes bottlenecks visible so leadership can intervene.
