Government Software Implementation: A How-To for Policymakers
In this article, we look at how agencies can leverage Esper’s policymaking platform for a successful government software implementation.
It’s no secret that technology is being adopted at a rapid rate in government. With billions of dollars flowing into local, state and federal government, agencies are looking to improve infrastructure, digitize internal processes and provide remote work access to employees. While improving infrastructure—like broadband access and cyber security—is critical, many governments are still trying to modernize the work they do on a day-in and day-out basis. Agencies are turning to Software as a Service (SaaS) providers to help lighten the load. But, after agency staff see product demonstrations, many are left wondering, “How do we tackle this government software implementation with our current resources?” This is the million dollar question.Agency staff are already stretched thin in terms of bandwidth, and dedicating resources to implement new software can seem like a daunting task. This means it’s critical for agencies to choose a software partner, not just a vendor. SaaS platforms—like Esper’s policy management solution—are often easier to implement than legacy govtech software.
How policymakers can have a successful government software implementation
In this article we look at how government policymakers can leverage Esper’s platform to automate critical policymaking processes and ease the burden of government software implementation.Let’s assume you’ve already seen Esper’s policy management software, but now you want to learn more about how we tackle a successful government software implementation.
Step one: Understanding your agency’s business processes
Every government agency has different processes and procedures. This is why partnering with a company that specializes in govtech software and understands the nuance of government is so important.Esper has a dedicated Professional Services team that works directly with our government partners to do a deep-dive into business processes and establish alignment across both parties to execute on project goals and timelines.This is what we call the “Discovery phase.” During this phase we uncover current workflows—like what internal stakeholders will work on a policy, what permissions stakeholders will need, what approval processes there are and what document templates are required.
Frequently Asked Questions
Esper’s Regulation & Code Management module is a platform that moves rulemaking and regulatory drafting out of disconnected tools (spreadsheets, emails, shared drives) and into a unified, auditable workflow. It supports collaborative drafting, version control, automated publishing, compliance deadlines, and AI-powered search across your regulations. Esper
Esper is primarily targeted at government agencies (state, local, regulatory bodies) that must manage, publish, and enforce rules, codes, or regulations. It helps modernize the regulatory process in a transparent, auditable fashion.
Some of the core features include:
- Collaborative drafting with versioning and redlines
- Workflow and approval routing (assign owners, set deadlines, send reminders)
- Automated publishing in appropriate formats
- AI-enabled search to quickly find portions of regulations with citation support
- Task management and visibility into bottlenecks
Esper maintains all drafts, redlines, and versions within a single system. That ensures every change is tracked, auditable, and tied to the appropriate approval steps, so stakeholders can always see “who changed what when.”
Every rulemaking task (e.g. drafting, review, public comment, approval) is assigned an owner and due date. The system sends reminders, tracks overdue items, and makes bottlenecks visible so leadership can intervene.
