Case Study

Esper announces partnership with NH Office of Professional Licensure & Certification

Maleka
Momand

Esper is proud to announce our latest partnership with the New Hampshire Office of Professional Licensure and Certification. The NH OPLC regulates over 50 occupations and professions, ranging from optometry to veterinary medicine. Ensuring public safety and evolving protocol and licensure requirements is a top priority for the agency as it conducts a large volume of regulatory changes each year.

Despite OPLC’s broad purview, the agency has just two staff members who manage rulemaking for 57 boards. After reviewing Esper’s breadth of functionality and proven success with customers around the United States, the agency chose Esper to support its regulatory process and maximize available resources.

Here’s a glimpse at what NH OPLC gains with Esper’s technology:

A single source of truth for all regulatory activity
OPLC will significantly reduce the amount of time spent reconciling documents and tracking down the latest version of a policy.

Simplified collaboration on documents with built in formatting and templates
The lean team at OPLC will be able to work with efficiency on rulemaking documents with auto-populated templates.

Retained institutional knowledge
By using Esper for all rulemaking activity, NH OPLC is creating a living system of record that takes the guesswork out of rulemaking activity and reduces administrative overhead.

The OPLC marks the second agency in New Hampshire Esper is proud to support. For more information on Esper’s product and services, reach out to us for a consultation.

We're excited to use Esper's technology to modernize our approach to administrative regulations and ensure the highest quality of service to our citizens.
Lindsey Courtney
Executive Director, OPLC Division of Administration
FAQ

Frequently Asked Questions

What is “Regulation & Code Management” as offered by Esper?

Esper’s Regulation & Code Management module is a platform that moves rulemaking and regulatory drafting out of disconnected tools (spreadsheets, emails, shared drives) and into a unified, auditable workflow. It supports collaborative drafting, version control, automated publishing, compliance deadlines, and AI-powered search across your regulations. Esper

Which organizations or agencies is this solution built for?

Esper is primarily targeted at government agencies (state, local, regulatory bodies) that must manage, publish, and enforce rules, codes, or regulations. It helps modernize the regulatory process in a transparent, auditable fashion.

What are the key capabilities or features?

Some of the core features include:
- Collaborative drafting with versioning and redlines
- Workflow and approval routing (assign owners, set deadlines, send reminders)
- Automated publishing in appropriate formats
- AI-enabled search to quickly find portions of regulations with citation support
- Task management and visibility into bottlenecks

How does version control / redline tracking work?

Esper maintains all drafts, redlines, and versions within a single system. That ensures every change is tracked, auditable, and tied to the appropriate approval steps, so stakeholders can always see “who changed what when.”

How does the system handle deadlines and compliance schedules?

Every rulemaking task (e.g. drafting, review, public comment, approval) is assigned an owner and due date. The system sends reminders, tracks overdue items, and makes bottlenecks visible so leadership can intervene.

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